Shipping Policy
Thank you for visiting and shopping at https://musclemonstersgymwear.com. Following are the terms and conditions that constitute our Shipping Policy.
SHIPMENT PROCESSING TIMEAll orders are processed within same business day. Shipping time will depend on locations, availability of the item, and Local Jurisdiction Regulations. Orders are not shipped or delivered on Sundays or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
If you didn’t receive your parcel item for a long, then please contact the shipping courier with your tracking code, and then further help you can contact our team through email for more assistance or unanswered questions.
SHIPPING AND DELIVERY CHARGESWe shall charge the shipping and delivery fees as mentioned below from you. Shipping charges may vary based on the order value of the Product that you have added to the cart. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fee for the delivery of a purchased Product, such shipping fees will be refunded proportionately by us pursuant to any return or cancellation of the Product. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you
Please Note: We are using Royal Mail service for all our shipments. Next-Day Delivery Guaranteed is only available for UK orders. If the customer didn’t get order by the next day, will get the money back (subject to review). For Next-Day Delivery, the last order acceptance will be before 2 pm otherwise the order will not deliver on the next day. Also, any orders placed on weekends or holidays will be dispatched on the next working day.
WRONG ADDRESSIf you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
In some cases, the order had arrived at the nearest post office to the buyer’s location because of insufficient address. Buyers can contact a nearby post office or reach out to pick up their order. Please note that in this case Next Day Delivery Guaranteed will not apply so you will not get your money back.
Please Note: The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, your would need to pick up the package by yourself. Otherwise, the product will be returned to us. During the return, Muscle Monsters Gym Wear takes no responsibility if products have been lost.
Money Back GuaranteeYou will be eligible to claim your money back if your item did not arrive on the next business day. To claim for your money back please contact us at muscle.monsters@hotmail.com and we will get in touch regarding your refund. Please note that certain conditions apply to be eligible for your money back such as if carrier tried to deliver your item and you were not available to carrier could not leave the item somewhere safe then you will not be eligible to claim your money back. Also, if there was a wrong address but it matches with the order address then you will not be eligible either.
If you have any questions about Money Back Guarantee, please do not hesitate to contact us at muscle.monsters@hotmail.com
SHIPMENT CONFIRMATION & ORDER TRACKINGYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
It’s not uncommon for NO tracking information to show until your package has been scanned in by the respective carriers. It might remain “blank” for up to a week after you receive your tracking link. But Ifyour order was placed more than a week and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
RESTRICTIONS ON RETURN SHIPMENT
Our delivery partners will only accept Muscle Monsters Gym Weararticles that are returned in their original packaging. Please do not include any other items in the package as these could violate shipping regulations as your return may then not be accepted by our delivery partner/us.
DAMAGES
Muscle Monsters Gym Wear is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
CUSTOMS, DUTIES AND TAXESMuscle Monsters Gym Wear is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
INTERNATIONAL SHIPPING POLICYYes, we ship our products all around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries, we will contact you.
International shipping will take some additional delivery time.
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